1. Information We Collect
When you register and use the v12my platform, we collect various categories of information to enable the platform to operate safely and effectively. The types of information collected are as follows:
Account & Identity Information
This includes your full name, email address, phone number, date of birth, and identification details submitted during registration or the identity verification (KYC) process. This information is required to verify your identity and process financial transactions.
Payment Information
V12my collects details relating to financial transactions in Malaysian Ringgit (RM / MYR), including the payment method used (such as DuitNow or FPX), registered bank account numbers, deposit and withdrawal amounts, and transaction records. We do not store credit card information directly — payments are processed through secure third-party payment providers.
Device & Browser Information
We collect technical information including device type, operating system, browser version, IP address, general location data, and platform usage data. This information is used to ensure an optimal experience and to detect any suspicious activity.
2. Purpose of Use of Information
Information collected by v12my is used for the following purposes, each directly related to platform operations and user needs:
- Account management — to create, verify, and securely maintain user accounts.
- Transaction processing — to process deposits, withdrawals, and any related payments in MYR.
- Platform security — to detect and prevent fraud, account misuse, and unauthorised access.
- Regulatory compliance — to comply with legal and regulatory requirements applicable to the platform's operations in Malaysia.
- Service improvement — to analyse usage patterns in order to improve platform performance and user experience.
- Communications — to send account notifications, platform updates, and responses to customer support enquiries.
V12my will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking
V12my uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you browse our website.
The types of cookies we use include:
- Session cookies — required to maintain your logged-in status and ensure smooth navigation while using the platform.
- Preference cookies — to save your preferences such as interface language, so your experience is more personalised on future visits.
- Analytics cookies — helping us understand how users interact with the platform for continuous improvement.
You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the v12my platform.
4. Data Storage, Security & Sharing
V12my stores users' personal information on servers protected by multiple layers of security. All data transmitted between your device and our servers is encrypted using industry-standard encryption protocols to safeguard your privacy.
Your information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
V12my does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, we may share necessary information with:
- Payment service providers that process deposit and withdrawal transactions in MYR.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
- Malaysian authorities or regulatory bodies when required by law or a valid court order.
5. User Rights & Contact Us
As a v12my user, you have the following rights regarding your personal data:
- Access Rights — you may request a copy of the personal information we hold in relation to your account.
- Right to Rectification — you have the right to request that we correct any information that is inaccurate or incomplete.
- Right to Erasure — under certain circumstances, you may request that we delete your personal data, subject to legal obligations that may prevent full erasure.
- Right to Object — you may object to the processing of your data for certain purposes, such as marketing communications.
To exercise any of these rights, or if you have any questions regarding this Privacy Policy, please contact the v12my support team at the following email: [email protected]
You can also visit the FAQ us for answers to general enquiries about privacy and data security. v12my reserves the right to amend this Privacy Policy at any time. Any amendments will be published on this page with an updated effective date. Continued use of the platform after amendments are published will be deemed acceptance of the revised policy.
Have more questions about how we protect your data? Contact us or visit the FAQ page for additional information. You can also register a new account or log in to manage your privacy settings directly within the v12my platform.