V12my's Commitment to Responsible Gaming
V12my provides an entertainment platform for adult users in Malaysia who enjoy Sports Betting, Live Casino, and other gaming categories as a form of leisure. We believe responsible entertainment is the foundation of a positive and sustainable user experience.
V12my is therefore committed to providing a safe environment, raising awareness of the risks of excessive gambling, and offering self-control tools to anyone who needs them. Our goal is not just to deliver an engaging platform, but one that genuinely looks after the well-being of its users.
A controlled and transparent gaming environment for all users.
Mental health and life balance take priority over platform revenue.
Signs of At-Risk Behaviour
Gambling can become a problem when it starts to negatively affect your daily life. It's important to recognise the early warning signs before things get worse. Watch out for the following signs in yourself or those around you:
- Feeling the need to bet larger amounts to get the same level of excitement.
- Repeatedly trying to win back money that has been lost by continuing to bet ("chasing losses").
- Lying to family members or friends about how much time or money has been spent on gambling.
- Neglecting work, family, or social responsibilities due to gambling.
- Borrowing money or selling belongings to fund gambling activities.
- Feeling restless, irritable, or anxious when unable to place a bet.
- Being unable to stop or cut back on gambling despite intending to do so.
If you recognise any of the signs above in yourself, we encourage you to make use of the self-control tools provided by v12my or to seek professional help.
Setting Time and Budget Limits
One of the most effective ways to maintain a healthy gaming experience is to set clear limits before you start playing. v12my encourages every user to:
Set a maximum amount in MYR (RM) that you are willing to spend each day and stick to that limit without exception.
Set a maximum duration for each gaming session. Take regular breaks and avoid playing continuously for extended periods.
Decide how much you are comfortable losing in a day or a week. Once that limit is reached, stop playing for the day.
Remember that gambling should only ever involve money you can afford to lose — not funds set aside for essentials like rent, food, bills, or your children's education.
Self-Control Tools on v12my
V12my offers several tools to help you manage your platform usage more effectively. To activate any of the options below, reach out to our support team at [email protected].
- Deposit Limit — Request a maximum daily or weekly deposit limit on your account. This helps you keep track of how much you put into the platform over any given period.
- Cooling-Off Period — You can request a temporary break from the platform — whether for a few days or a few weeks — whenever you feel you need some time away from gambling.
- Self-Exclusion — If you feel that gambling has become a serious problem, you may request to be fully excluded from the v12my platform for an extended period. Your request will be processed promptly and your account will be blocked from all access.
- Activity Alerts — Ask our team to send you periodic activity summaries so you always have a clear picture of your usage patterns.
All self-control requests will be handled with full seriousness and confidentiality. No financial consideration will prevent us from assisting users who need help.
Minor Protection
V12my strictly prohibits anyone under the age of 18 from registering or using any service on this platform. Gambling is an adults-only activity, and we take this responsibility very seriously.
For parents and guardians, we recommend the following steps to protect your children:
- Do not share your v12my account login details or password with anyone, including family members.
- Make sure any device used to access the platform is kept out of reach of children.
- Use parental control software on devices shared with younger family members.
- Log out of your account every time you are done using the platform, especially on shared devices.
If you suspect that someone under the age of 18 has accessed the v12my platform, please contact us immediately at [email protected] so that appropriate action can be taken.
Life Balance & Getting Help
Healthy gambling is gambling that does not interfere with your daily life. It should make up only a small part of your leisure activities — not become your main focus or a way to cope with stress and life's challenges.
Remember to maintain a healthy balance between time for family, work, other hobbies, and self-care. If you find that gambling is beginning to dominate your thoughts and actions, that is a signal to pause and reassess.
V12my encourages users to seek professional help whenever necessary. In Malaysia, there are several resources you can reach out to:
Malaysia's national welfare helpline offering counselling and support. Call 15999 (24 hours).
Our team is ready to help you activate self-control settings or refer you to appropriate support resources. Contact [email protected].
Asking for help is a sign of strength, not weakness. v12my is committed to supporting users in making the best choices for themselves and their families.
Have more questions about responsible gaming or how to use the self-control tools on v12my? Check our FAQ page or log in to manage your account settings.